Refund Policy

Refund Policy – OhYes

Last Updated: November 2025

At OhYes, your satisfaction is important to us. If you’re not happy with your purchase, we’re here to help. Please review our refund and return guidelines below.

📦 Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return:

The item must be unused, unopened, and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.

Opened, used, or damaged items are not eligible for return due to health and safety regulations.

💰 Refunds

Once your return is received and inspected, we will notify you that we have received your item and inform you of the approval or rejection of your refund.

If approved:

Your refund will be processed to your original method of payment.
Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

Shipping costs are non-refundable.
If your order included free shipping, the cost of shipping may be deducted from your refund.

📦 Return Shipping Costs

Customers are responsible for the return shipping fee.
We recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.

🚫 Non-Returnable Items

The following items cannot be returned:

Opened or used supplements
Items without original packaging
Gift cards
Final sale items
Any item returned more than 30 days after delivery

🛑 Order Cancellation

Orders can be canceled within 12 hours of purchase if they have not yet been shipped.

If the order has already shipped, the standard return process applies.

📮 Damaged, Defective, or Wrong Items

If you receive:

A damaged product
A defective item
The wrong item

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